Legal Documents Center

Terms and Conditions

How the website, accounts, orders, payments, and support responsibilities work.

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Website and account use

Use accurate details when you create an account or place an order.
Keep your password and payment proof information private.
Do not upload illegal, unsafe, infringing, or abusive material.

Orders and payment

Product pages, cart totals, delivery fees, and payment instructions form part of the checkout record for the order you place.
Orders move into production or fulfillment only after the required payment steps are completed and approved.
EGY3D may cancel or refuse orders that are unsafe, technically unsuitable, out of stock, or inconsistent with these policies.

Support and disputes

What account, order, support, and security data EGY3D collects and how it is used.

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What we collect

Account details such as name, email, phone, and saved addresses.
Order, delivery, payment-proof, and support records connected to your purchases or inquiries.
Technical and security data needed to protect the website and investigate misuse.

How we use it

To run the website, confirm orders, review payments, deliver products, support customers, and maintain security.
To keep required accounting, dispute, and operational records.
To send essential account or order messages. Marketing remains optional and separate.

Your choices

You can request correction of inaccurate account data.
You can request deletion where EGY3D no longer needs the data for active orders, support, security, or legal recordkeeping.
Some records may need to be retained when the business has a legitimate legal or operational reason.

Warranty Policy

How manufacturing defects, exclusions, and warranty claims are handled.

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Coverage

Warranty support covers confirmed manufacturing defects and material issues within the documented support window for the product type.
The appropriate remedy may be repair, replacement, remake, store credit, or refund depending on the case.

Exclusions

Normal cosmetic variation in 3D printed surfaces, ordinary wear, misuse, unsafe use, or unauthorized modification is not covered.
Customer-provided files or specifications that cause the issue are not treated as manufacturing defects.

How to claim

Contact EGY3D with the order number, a clear description, and supporting photos when relevant.
EGY3D may ask for inspection evidence before approving a remedy.

Delivery Policy

How delivery fees, address responsibility, and dispatch expectations work.

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Delivery scope

Delivery fees and free-delivery thresholds depend on the active destination rules shown during checkout.
Estimated timing starts after payment approval and any production lead time.

Customer responsibilities

Provide an accurate saved address and reachable phone number.
Review the order details and delivery zone before confirming checkout.
Report delivery damage or missing items as soon as reasonably possible.

EGY3D responsibilities

Keep the delivery quote used at checkout in the order snapshot.
Share the selected delivery method and current fulfillment status through the account order detail when available.

Return Policy

When standard items can be returned and how refunds are handled.

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Standard returns

Standard catalog products may be eligible for return when they arrive damaged, defective, incorrect, or materially different from the confirmed order.
Change-of-mind returns may be limited once production or dispatch has started, subject to mandatory consumer rights.

Non-returnable situations

Custom-made products are not eligible for change-of-mind returns after production starts.
Returns may be rejected when the product was misused, altered, or damaged after delivery.

Refund handling

Approved refunds are processed through the active internal payment workflow and may require identity or payment confirmation.

Cookies Policy

What cookie categories exist and how customers can control non-essential tracking.

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Necessary cookies

Necessary cookies keep the website working, remember core session state, and support security features.
They are required for essential storefront behavior and cannot be turned off from the banner.

Optional cookies

Analytics cookies help measure site usage.
Marketing cookies support promotional measurement or campaign performance.
Preference cookies remember non-essential experience choices.

Your control

You can accept all, reject non-essential cookies, or manage preferences.
Logged-in choices may be stored in your account history. Guest choices are stored locally in the browser.

Data Collection Policy

Where customer data comes from and why EGY3D keeps operational records.

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Collection sources

EGY3D collects data directly from account forms, checkout, saved addresses, support requests, custom requests, payment submissions, and cookie choices.
Technical collection may also include IP address, device/browser data, and security logs when the site is used.

Collection purpose

The business uses collected data to operate the site, protect the service, confirm transactions, handle support, review payments, and meet legal recordkeeping duties.

Retention principle

Data is retained only as long as reasonably needed for operations, security, disputes, accounting, or legal compliance, then restricted, archived, or deleted through the active internal process.

Custom Orders Policy

How approved custom production, customer files, and custom-order remedies are handled.

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Approval and production

Custom work starts only after the customer approves the final scope, specifications, and any quoted requirements.
Once production starts, change-of-mind cancellation or return is usually unavailable.

Files and responsibility

The customer must have the right to use any files, logos, or designs provided to EGY3D.
EGY3D may refuse illegal, infringing, unsafe, or technically unsuitable custom requests.

Defects and mismatch

Defective, damaged, or materially incorrect custom items remain eligible for review and remedy.